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Maximize Your Impact with Ambassify

Our Customer Success experts are here to guide and support your success, every step of the way.

As soon as your partnership with Ambassify starts, your Customer Success Manager will become your main point of contact and trusted advisor. From onboarding to continuous guidance, your CSM has got you covered.

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Kick-off call

  • Handover from Sales to Customer Success
  • Get-to-know of the stakeholders
  • Explanation of the next onboarding steps
  • Alignment on the to-do's and related timings

Technical implementation

  • Account configuration (settings & branding)
  • Configuration of the (white label) mobile app
  • Setup of the white label domains (optional)
  • Setup of the Single Sign-on (optional)
  • Configuration of the integrations (optional)
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Strategic onboarding

  • Identify and onboard potential advocates
  • Promote the advocacy program
  • Define program goals
  • Establish short- and long-term objectives
  • Consider gamification opportunities

Admin onboarding

  • Demo of your community
  • Overview of your account settings
  • Hands-on training for admins
  • Introduction to campaigns, messages, gamification, and reporting
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Ambassify info session

  • Why the ambassador program is important
  • What’s in it for you as an ambassador
  • Live demonstration of the community
  • Tips to become a top ambassador

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Your very own customer portal

Your customer portal is the central hub where you and your CSM can store and exchange information during and after the onboarding process and that you can access at any time.

Here you'll find:

  •  Step-by-step playbooks for optimal onboarding and a profitable adoption
  • A clear status overview of mutual tasks and responsibilities
  • Helpful tips and tricks to get your program off the ground and to make sure it stays on track with its goals and objectives
  • Meeting slide decks and recordings to fall back on and consult at any time
  • A place to write down your ideas and feature requests so that we can promptly work them out together

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What can you expect after the onboarding?

Now that you’re onboarded, we won’t let you go. You will never be alone in this journey: our aim is to help you grow your advocacy program by regularly and continuously helping you get the best out of it and overcome any obstacles you may encounter. 

Continuous and tailored guidance

Expect proactive follow-ups by your CSM, quarterly business reviews (QBRs), regular check-ins, new feature updates, building success plans, and frequent webinars.

 

 

Quarterly Share Your Brain Sessions

Four times a year we organize an online or in-person customer event. This allows you to learn from your peers, provide feedback, learn best practices, discover our roadmap and go home full of inspiration.

 

Ambassify customer community

We practice what we preach. Join our Customer Community and receive valuable insights, updates, news, and feedback opportunities directly in the Ambassify platform.

 

Our latest live Share Your Brain session

 

Best-in-class support

Our dedicated support team will help you out with any questions you may have. We are known for our speed and personal approach.

  • You have an urgent question? Reach out via the chat
  • Feel like painting the full picture in writing? Contact us via e-mail
  • No time to type? Just give us a phone call
  • More a self-doer? Consult our extensive Help Center
  • Like to watch and learn? Join our monthly product update webinar
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Professional services to up your game

We offer services to support your business objectives and overcome your biggest challenges.

  • Admin trainings
  • User workshops
  • Steering committees
  • Community management
  • Tailored adoption plans

Partner services to go above and beyond

Do you want to improve certain skills? Our partner network is here to help you grow and develop specific knowledge in target areas.

  • Employer branding (Yves Pilet)
  • Strategic messaging & communication (Piet Saegeman)
  • Social media & Influencer and Online Marketing (So Buzzy)
  • LinkedIn (Sarah Vandewoude)

Let's head into this journey together

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Elise Breban

Head of Customer Success
elise@ambassify.com 

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Laurens Bobbaers

Customer Success Manager
laurens@ambassify.com